Ordering · Policy
Shipping
What it costs, when it leaves the shop, and how we pack an instrument so it arrives the way it left.
We commit to the date your order leaves the shop, not the date it lands on your porch — once it is on the truck the carrier owns the clock. For a date range against your own ZIP, use the delivery estimator on any product page.
What shipping costs
Orders of $499 or more ship free within the contiguous United States. Below that, shipping is calculated at checkout from your address — no padded handling fees.
| Destination | Shipping | How it is arranged |
|---|---|---|
| Contiguous United States — order $499 or more | Free | Applied in the cart |
| Contiguous United States — order under $499 | Calculated at checkout | Rated from your address, no padded handling fees |
| Alaska, Hawaii, APO/FPO | Quoted individually | Contact us with your address |
| International | Quoted individually | Contact us with your address |
When it ships
In-stock orders placed by 3:00 pm CT on a business day ship the same day. Orders placed after that, or on a weekend or holiday, ship the next business day.
- In-stock, ordered by 3:00 pm CT on a business day
- Ships the same day.
- Ordered after 3:00 pm CT, or on a weekend or holiday
- Ships the next business day.
- Order includes Pro Bench Setup
- Add 1–2 business days before it ships.
- Item on backorder
- Flagged on the product page before you order, and we confirm the expected date with you.
If something is on backorder, the product page says so before you order, and we'll confirm the expected date with you rather than let it sit silently.
Bench setup
If you add Pro Bench Setup to an instrument, allow an extra 1–2 business days before it ships. It goes on the bench, gets dialed in, and gets checked again before it's boxed.
How it gets there
We ship via UPS and FedEx. Transit time depends on your distance from our shop — use the delivery estimator on any product page for a date range against your ZIP. Tracking is emailed as soon as the label is cut.
Instruments
Guitars and basses ship double-boxed with the strings slackened and the neck supported.
The exception that catches people out
If an instrument ships in a hard case, the case ships inside an outer carton — a case alone is not shipping protection.
Outside the lower 48
Alaska, Hawaii, APO/FPO and international orders are quoted individually. Contact us with your address and what you're after and we'll get you a real number.
Damaged on arrival
What to do next
Damaged on arrival? Photograph the carton before unpacking and contact us the same day — see our returns policy.
- Photograph the carton before you unpack it. Once it is open, the shipping damage is far harder to prove.
- Contact us the same day.