Support · Fitment
Contact Us
Fitment questions, order help, and anything Floyd Rose. Send us the brand, model and year and we will tell you whether it fits — before you buy it.
Online since 2006, specializing in floating tremolos and Floyd Rose parts — around 610 tremolo and parts SKUs in stock. Most of what we get asked is some version of “will this fit my guitar?”, so the more you tell us up front, the fewer emails it takes to get you the right part.
What to include
Find the row that matches your question and put those details in the message. It is the difference between one reply and four.
- Fitment & pre-purchase
- The guitar’s brand, model and year. Then: the bridge or tremolo on it now, the stud or post spacing if you know it, the string gauge you run, and what you want to end up with. A photo of the route and the existing bridge tells us more than any description.
- Order & shipping
- Your order number, which item on the order it concerns, and what went wrong. If anything arrived damaged, send photos of the box and the part before you unpack any further.
- Returns & RMA
- Order number and the item you want to send back. Read the returns policy first — several categories are not returnable at all, and everything that is returnable needs an RMA issued before you ship it.
- Quotes & multiple items
- Part numbers or product names, quantities, when you need them by, and the shipping destination.
- Bench setup
- What the guitar is, what it does now, and what you want it to do. Setup work is on request.
What happens next
- The form goes to service@beyondeleven.com.
- Blake picks it up and reads it. Fitment questions go to the bench when they need to.
- You get a reply, typically within 2 business hours inside our hours — Monday to Friday, 8 AM to 5 PM CST. Anything sent over a weekend lands in Monday’s queue.
- If the answer is “that will not fit”, we say so, and tell you what does.
What to do next
Use the form below. Email address and comments / questions are the only required fields; name, company, phone, order number and RMA are there for when they apply.
- Already ordered? Put the order number in its own field so it does not get lost in the message.
- Just chasing a delivery? Order status and tracking will answer faster than we can.
- Prefer to talk it through? Call (866) 203-7475, 8 AM to 5 PM CST.
The exception that catches people out
Ask before you buy, not after. Parts, bodies and necks are not returnable for refund under any circumstances, and software and license keys are never returnable. Anything that is returnable is 30 days from the date of purchase, needs an RMA before it ships back, and carries a restocking fee. A two-minute fitment question costs nothing; the wrong part costs the restocking fee. Full terms are on the returns policy.
Other places to go
Some things are faster to look up than to ask about.
- The Vault
- Our archive of roughly 1,900 discontinued instruments — specs, photos and history. Reference only; nothing in the Vault is for sale. Use it to identify what you own before you ask a fitment question.
- Add My Rig
- Own one of ours, or something that belongs in the archive? Send it in and we will add it. Brand, model, year and photos are what we need.
- Shipping
- Delivery methods, timings, and how the $499 free-shipping threshold works.
- Returns
- What is returnable, what is not, the 30-day window, RMA process and restocking fee.
- 1.11% Price Protection Guarantee
- Find the same new item cheaper at a US retailer within 30 days of delivery and we credit the difference plus 11%. You have to buy from us first to qualify.
- Order status
- Tracking numbers and the current state of an order you have already placed.
Send us a message
How to reach us
- our contact form
- Phone
- Hours
- Monday to Friday, 8 AM to 5 PM CST.
- Address
- 316 N Milwaukee St
Milwaukee, WI 53202
Channel-direct sourcing · answered by senior specialists · free shipping over $499